CEM4Mobile
If you cannot measure it, you cannot manage it!
CEM4Mobile is a turnkey Customer Experience Management solution for optimising end-to-end transactions from content portals to the handsets.
Analysis and improvement on customer experience has been difficult because it requires insight to end-users behaviour, trends and values. Not anymore.
The software is delivered in Software as a Services model over the Internet and the real-time analysis is done directly from your life mobile traffic with hassle free and fast integration.
The required insight at your desk, safely, 7 days per week, 24 hours per day
Order FREE trial period
Please feel free to write to us directly at sales@qaimgroup.com. We look forward to hearing from you.
BEHAVIOUR
Identifies the end-user and maintains a profile on each user's behaviour, usage pattern and loyalty. Distinguishes and reports your new, returned, active and loyal customers.
CAPABILITIES
Detects and cross-analyses the end-users' handsets and reports in great detail the commonalities, supported and unsupported technical features and the trends.
ENVIRONMENT
Presents the environment users are using to access the monitored services. Actual time of the transactions, mobile operators, access points, referrer information and alike.
OPINIONS
Enables fast, cost effective and correctly targeted channel to carry out continuous end-user surveys and collect business critical information on end-user satisfaction.
QAim Group
P.O. Box 42
FIN-02661 Espoo, FINLAND
tel. +358 (0) 451 29 0000
fax +358 (0)9 4283 2606
QAim Group Corporate information
Overview
The growing diversity in the mobile industry put tremendous pressure on mobile service providers to improve not only the quality of their services but also the means how to manage the quality of experience.
Customer experience is the only major differentiator in the commoditised market where products, prices, customer segments and services are so similar and competitive.
Only satisfaction boosts loyalty, disappointed customers are not coming back.
CEM4Mobile is a turnkey Customer Experience Management solution from QAim which has been particularly developed having mobile content services in mind.
About QAim
We are people who strive for new generation of genuinely user-focused, usable and profitable mobile content services. We contribute by providing novel and well targeted CEM solutions and services.
Our background comes from IT and telecommunication solutions and services. All of us have worked years in developing digital services for consumers and other end-users. We understand the hurdles of mobile Internet
and the challenges with the end-user experience in the mobile environment.
Our expert team has industry experience beyond compare. The core team has more than 80 years of experience from mobile services and telecommunications. The company was founded in the end of 2004 and has innovated
and launched CEM4Mobile as turnkey solution for managing user experience in mobile industry.
Our vision is a truly mobile world, both in business and in pleasure.
What is CEM?
A customer experience is an interaction between an organisation and a customer. Every time a company and a customer interact, the customer learns something about the company.
Depending upon what is learned from each experience, customers alter their behaviour in ways that affect their individual profitability and loyalty.
Customer Experience Management solutions look the environment by gathering and analysing information about the dynamics of interactions between companies and customers.
CEM4Mobile is a turnkey CEM solution from QAim for mobile content services. It boosts trend analysis for problem detection and tailored services for problem resolution.
QAim Services
CEM4Mobile is excellent for identifying trends that are causing revenue loss or customer dissatisfaction. We have developed the following services for problem resolution and improvement:
- Compatibility & Usability Assessment
A thorough live test and current state analysis covering the aspects of handset, content and end-to-end service compatibility, ease of use and trust.
- Service Experience Consultancy
Includes an in-depth analysis of produced statistical data and well designed improvements to combat revenue losses and increase service utilisation, ARPU and customer
experience.
- End-to-end Testing and Automation
Our testing services provide wide representative range of phones, testing practises, tools and test execution in order to secure handset, content and end-to-end
compatibility from your service portals to the handsets.
- Trend Monitoring & Follow-up Services
We can help you to squeeze out all the benefits from trend analysis and understand insights of your traffic and end customers. technical limitations, behaviour
and opinions.
QAim Products
CEM4Mobile specialise in optimising end-to-end quality of mobile content transactions from content portals to the handsets.
The main objective is to safeguard end-user experience and improve profitability by understanding and managing the interactions between the end-users and the monitored service.
CEM4Mobile boosts analytical profilers for detecting and reporting trends and potential problems related to interactions between the end-users and the monitored service:
- Capability (handsets)
- Behaviour
- Environment (mobile network)
- Opinions
Device Manager is used to maintain detailed information about more than 3000 handsets from approximately 120 mobile manufacturer brands.
Dashboard provides access to the analysed trends, calculated Key Performance Indicators and the results from the add-on services.
The software products are delivered in Software as a Service (SaaS) model or licensed for customer.s local installation. The trends are analysed and KPIs calculated from the customer.s live traffic and real
actions from the end-users.
Please contact us for further information and a demo.
QAim Customers
Our customers are the key players in the fast-growing mobile content services business cross the mobile industry.
The following application areas gain the highest and most instant benefits from our CEM4Mobile solution:
- financial services in the areas of mobile banking, micro payments, stock market and trading
- mobile entertainment services including music, audio-video streaming & images and mobile gaming
- news & information services in form of directory services, news, travel, life, dating, and sport
- mobile marketing solutions in its various formats (Mobile TV, video, MMS, games.)
- monetary gaming such as gambling, betting and lotteries
- mobile shopping and auctions (e.g. m-booking, m-brokering, m-ticketing)
- communication in its various formats (instant messaging, multimedia messaging, mobile e-mail and TV)
The common denominator for these implementations are highly transactional business models which are to a large extent dependent on fast, easy and successful transactions.
Please contact us for customer references and success stories.